Privacy Policy

New Carbon Company, LLC Privacy Statement

New Carbon Company, LLC d/b/a Carbon's® Golden Malted® ("Company" or "We") understands that visitors of its website (our "Website") are concerned about how their personal information may be used and shared. This statement describes our privacy practices and how we collect and use information.

This policy contains important information that impacts our use of your personal data. Please read this policy carefully. Use of this website is absolutely conditioned upon reviewing, understanding, and agreeing to all of the information, disclosures, and disclaimers contained in (1) this Privacy Statement; and (2) the Website Terms of Use governing the other terms of use of this website.

What information do we collect?

We collect information from you when you register on our Website or order a product through our Website.

When registering on our Website or ordering products through our Website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, fax number and credit card information. You may choose to visit our site anonymously; however, anonymous users will not have the ability to purchase products through our Website.

Our website or third party vendors may also gather data generated automatically by traffic to our Website. For example, your computer’s IP address may be used to help diagnose problems with our server, and to administer our Website. Your IP address may also be used to help identify you and to gather broad demographic information.

The Website is not intended for persons under the age of 18. We do not knowingly collect Personal Information online from persons in this age group. We reserve the right to delete any information identified as having been provided by such persons at our discretion.

Do we use cookies or other tools to collect information?

We use “cookies” to help us understand and save your preferences for future visits, automatically fill in standard forms on return visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. “Cookies” are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but most browsers also allow you to configure your web browser to refuse cookies or to notify you before a cookie is set. You also can manually view (and delete) any cookies stored on your computer. You may visit our Website without allowing the kinds of cookies described in this privacy policy to be set; however, you may not have access to the full functionality of the website without some or all of these cookies.

Our Website also requires you to accept “session cookies” to enable certain functions as you travel from page to page. “Session cookies” are small pieces of information that are stored in your browser and passed back to the server whenever a request for a new page is made. The session cookie is never saved or written to disk. It is discarded when the browser exits, when you log out of the website, or when you have not visited a page on the website for more than 20 minutes. Most web browsers automatically accept session cookies, but most browsers also allow you to configure your web browser to refuse them or to notify you before a cookie is set.

Like most standard website servers, we use web analytics service offered by companies such as Google to analyze trends in how our Website is accessed and utilized. Information monitored includes internet protocol (IP) addresses, geographic location of visitors (country, city), browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, time spent on pages, and keywords used to find our site via search engines. This information is anonymous and cannot be directly linked to individual users. We may use it to identify high-use or low-use areas of the site, pinpoint problem areas of the site, analyze broad demographic trends in our visitors, and make decisions about how to make it easier for people to find and navigate our Website.

What do we use your information for?

The information we collect from you may be used in one or more of the following ways: (i) to improve the content and operation of our Website; (ii) to process an order that you placed via our Website; (iii) to personalize your experience on our Website; (iv) to notify you about updates to our Website; (v) to contact you for marketing purposes; (vi) to respond, when legally required to do so, at the request of governmental authorities conducting an investigation; (vii) to verify or enforce compliance with the policies governing our website and applicable laws or to protect against misuse or unauthorized use of our Website; (viii) provide information to a successor entity in connection with a corporate merger, consolidation, sale of assets or other corporate change respecting the website. Your information will be retained for as long as necessary to carry out the purposes set forth in this Privacy Statement (unless a longer retention period is required by law).

Our Website provides you with the opportunity to opt to receive emails and other communications from us at the point where we request personal information. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an e-mail at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Website, conducting our business, or processing orders placed by you through our Website, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We have implemented measures designed to secure your personal information from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. All credit card information is transmitted via a secure socket layer (SSL) connection to a credit card processor. Our handling and transmission, and the credit card processor’s handling and transmission, of your credit card information is performed in compliance with applicable) Payment Card Industry Data Security Standard (PCI DSS). We do not store any credit card information at any time. Because no technology is perfect, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Website.

Terms and Conditions

Please also visit our Website Terms of Use section establishing the use, disclaimers, and limitations of liability governing the use of our Website.

Your Consent

By using our Website, you consent to this Privacy Statement.

Changes to our Privacy Statement

We reserve the right at any time to modify, alter, or update this Privacy Statement. Your use of the Website following any changes means that you agree to follow and be bound by the Privacy Statement as changed, subject to limitations under applicable law. Any change to this Privacy Statement shall be effective as to any user who has visited the Website before the change was made. Please review this policy periodically, and especially before you provide any Personal Information to us. The Privacy Statement was last updated on the date indicated below.

This policy was last modified on August 28, 2018.

Contacting Us

Please feel free to contact us if you have any questions or concerns about this Privacy Statement. You may contact us as follows:

New Carbon Company, LLC (Carbon's® Golden Malted®)
4101 William Richardson Drive
South Bend, IN 46628